The ongoing mechanism
The quarterly ops review.
Every quarter we look at what the last project actually changed and name the next thing worth fixing — with a price, before anyone commits.
This is the part that turns Run from a project into something that keeps paying. Most owners already know what the next thing is; they've just never had it costed.
Ops reviewSample
PassQuotes out same day, 31 of 34 last quarter
PassTwo people now quote; was one
FixJob status still asked by phone, not looked up
NextJob tracking — scoped at $4,200, your call
NoteCustomer records worth doing after, not before